NuCalm® Privacy Policy

Scope and Acceptance

Thank you for using NuCalm, a service of Solace Lifesciences, Inc., accessible via our website, mobile applications, and partner platforms.

We respect and protect your privacy and are committed to following best practices. This Privacy Policy outlines how Solace Lifesciences, Inc. doing business as NuCalm^® (“Solace Lifesciences, Inc., collects, uses, and discloses your information through the NuCalm mobile app (available on iOS and Android), our websites that link to this Privacy Policy, and any other services we provide (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy and our Terms of Service.

What Information We Collect

The information we collect depends on how you use the Services and what you choose to provide. We collect information when you:

Create or register an account, and administer your account.
Input data or upload content.
Submit questions or requests via forms, email, or other media.
Contact customer or technical support.
Visit our websites or download our mobile apps.
Participate in promotions, contests, surveys, or events.
Interact on NuCalm community forums.
Integrate third-party services.
Use the app, including session time, access frequency, and app version.
Interact using your device type, advertising identifiers (IDFA, GAID), session data, scroll behavior.

Note: We may also use automated tools to detect and prevent use by bots, AI scripts, or impersonators attempting to mimic users or NuCalm support agents.

Customer Information

“Customer Information” refers to identifiable data provided by or about you, including your name, email, postal address, phone number, payment details, and account identifiers.

If you create your account via third-party services (e.g., Google, Apple, Facebook), we collect necessary Customer Information for authentication. You authorize us to access data such as usernames or IDs from these services.

You may also link third-party services for enhanced functionality. We will only collect and use this data to enable such features, based on your explicit or implied instructions.

Information Collected Automatically

We collect information such as IP addresses, browser type, device model, mobile carrier, feature usage, timestamps, and engagement with in-app content. We use cookies, SDKs, web beacons, and third-party analytics tools.

We may analyze metadata (e.g., session counts) and use software development kits (SDKs) for in-app tracking and analytics.

Aggregated and Anonymized Information

We may compile anonymized data to generate insights and statistics, which cannot be used to identify individuals. This data supports research, app development, and publication of usage trends.

How We Use the Information

We use your data for purposes including:

Delivering the Services.
Responding to your inquiries.
Providing customer support.
Sending product updates or transactional notices.
Marketing features or offers, with opt-out options.
Managing your account and billing.
Generating insights to improve products.
Customizing Services, including session personalization and reports.
Supporting gamification and social feature integration.
Securing systems and protecting user data.
Performing any lawful and legitimate business purpose in accordance with applicable laws.

For users in regions with privacy regulations (e.g., GDPR, CCPA), data use is based on legal grounds such as consent, contract, and legitimate interest.

Personally Identifiable Information

We use personally identifiable information only as needed for service provision, support, legal compliance, and your requests. In the future, biometric or behavioral data may be used for authentication where permitted by law.

We may share your information:

With your consent or at your request.
With vendors providing services such as storage, hosting, and payments.
With feature-enabling partners (e.g., analytics tools).
With third parties for performance insights, analytics, and communication.
As required by law or to protect rights, property, and safety.
In connection with business transitions (e.g., merger or sale).
As part of any legitimate business purpose consistent with this policy and legal standards.

All third-party vendors are contractually required to maintain appropriate security and use your data solely to fulfill service obligations.

How We Secure Your Information

We implement administrative, technical, and physical safeguards, including encryption, firewalls, and credential management. AI-driven monitoring may be used to detect anomalies. While no system is entirely secure, we take reasonable precautions and encourage you to contact us immediately if you suspect a breach.

Managing Your Information

You can manage your data through your account dashboard on the NuCalm website or mobile app. You may access, correct, or delete your information or cancel your account by contacting support@nucalm.com. We will delete Customer Information within 30 days of receiving your verified request. Some data may be retained in anonymized form or for compliance purposes. You may also unsubscribe from marketing at any time.

Cookies and Tracking Technologies

Cookies and similar technologies may be disabled via your browser or device settings. Mobile users may manage advertising identifiers using system settings (e.g., Apple’s ATT Framework). Disabling cookies may affect your experience.

We may share non-personal data with advertising networks. To opt out, follow available platform instructions (e.g., NAI or EDAA). We do not support browser-based Do Not Track signals.

International Data Transfers

Your information may be stored or processed in the United States or other countries. By using NuCalm, you consent to cross-border transfers of your data, consistent with legal requirements. For EU users, transfers are based on Standard Contractual Clauses or other recognized mechanisms.

Information from Children

NuCalm is not intended for users under 13. We do not knowingly collect information from children under this age. If such data is discovered, we will delete it promptly. Parents or guardians may contact us to request removal.

California Privacy Rights (CCPA)

California residents may request access to or deletion of personal data or opt out of the sale of their information by contacting us. Your rights under CCPA are honored where applicable. For full details, visit our California Privacy Rights page.

Notice of Changes

We may update this Privacy Policy periodically. Material changes will be communicated via email, in-app alert, or push notification. The latest version will always be available at nucalm.com/privacy-policy.

Contact Us

If you have questions or wish to exercise your privacy rights, please visit https://nucalm.com/support