Setting up your NuCalm for the first time

Best Practices
Traveling With NuCalm
NuCalm FAQs

Follow these steps the first time you are setting up your new NuCalm system.


Check your email for your login credentials.

Best Practices for Self-Administration

Here are some pointers to ensure proper self-administration of NuCalm:

  • Find a comfortable place to rest for your NuCalm session
  • Use a blanket to stay warm – you may feel a chill as you relax
  • Apply the NuCalm cream – one full pump on each side of your neck, applied on the carotid artery
  • When applying the CES patches, make sure they are on the soft spot behind the ear
  • Simply turn on the CES unit – it is set to work at the default values
    • Do not press any buttons
    • You should not feel any sensation
    • Place the eye mask on your forehead

Typical NuCalm sessions last between 20-60 minutes, based upon your current level of stress and sleep quality – the higher the stress, the longer the NuCalm session. You will experience shorter sessions with consistent use. We suggest you NuCalm daily to improve sleep quality and increase stress resilience.

The end of your NuCalm session is indicated by a feeling of restlessness, as you will simply “wake up,” the same way you would after a nap. You will feel relaxed and refreshed. Typically you will not fall asleep during NuCalm; you should simply just relax. If you are under increased stress or experiencing poor sleep quality, you may fall asleep during your session, but it is not the ultimate goal. The goal is to reach a natural ‘meditative’ state, where your mind and body achieve optimal healing. If you have any questions about administering NuCalm or the various applications of NuCalm, please feel free to reach out to us!

  • A morning session, when you wake up
  • In the afternoon, when you’re feeling sluggish
  • Early evening, at least 3-4 hours before bed
  • At night, as a sleep aid, if you have difficulty sleeping


The physiological experience of NuCalm includes feeling your arms and legs get heavy, as your heart rate and breathing slow down. It is completely normal for your mind to wander and continue having many thoughts. The end of your NuCalm session is indicated by a feeling of restlessness, as you will simply “wake up,” the same way you would after a nap. You will feel relaxed and refreshed. Typically you will not fall asleep during NuCalm; you should simply just relax. If you are under increased stress or experiencing poor sleep quality, you may fall asleep during your session, but it is not the ultimate goal. The goal is to reach a natural ‘meditative’ state, where your mind and body achieve optimal healing. If you have any questions about administering NuCalm or the various applications of NuCalm, please feel free to reach out to us!

Traveling with NuCalm

NuCalm is an amazing travel companion, especially if you are crossing multiple time zones. NuCalm will help to reset your circadian rhythm.

Here are some recommendations for NuCalm use for air travel:

  • Drink lots of water and add electrolytes to your diet as part of your pre-flight routine; dehydration during travel is common and increases the potential for jet lag
  • Be sure to NuCalm before your travel day for at least 30 minutes
  • Prepare to use your NuCalm App without wifi before you leave for the airport:

For iOS Devices:

  • Open the NuCalm app on your device while connected to a wifi/cellular network
  • Log out of the app by tapping Log Out at the bottom of the Track Selection screen or  menu
  • Log back in with your username/password
  • Turn on Airplane Mode
  • You will now have 72 hour access to the app without wifi/cellular data

For Android Devices:

  • Open the NuCalm app on your device while connected to a wifi/cellular network
  • Login with your username/password
  • Swipe down from the top of the screen and click on the gear symbol to open your Settings 
  • Tap the airplane mode symbol 
  • Swipe down to close Settings
  • You will now have 72 hour access to the app without wifi/cellular data
  • Again, we recommend drinking plenty of fluids and no alcohol
  • Once you are comfortable in your seat, start NuCalm
  • For longer flights, do another NuCalm session an hour before the end of the flight; the calming cream or supplements will not be required for this session

Recommendations after arriving at your desintation

  • If you still feel sluggish or are having a difficult time adjusting to your local time zone, we recommend another NuCalm session once you arrive at your destination
  • On your travel day, follow your normal bedtime routine in accordance with the time zone you are in
  • When you wake up the next morning, start your day with a NuCalm session and try to fit in another NuCalm session each day you are traveling

We all know jet lag makes you feel ‘off your game’ for a while and disrupts your sleep, but here is a closer look at why:

Scientifically, “jet lag” is known as circadian dischronism. Your circadian rhythms are a collection of various hormones released at specific times throughout the day. The main clock that regulates these rhythms and ensures that the hormones are released at the right times, is kept in the hypothalamus, which sits just behind your eyes. These hormones control your alertness, drowsiness, mood, pain threshold, energy levels, body temperature and sex drive. For example, if you go to sleep at midnight, your brain releases melatonin around 11:30PM, and your body temperature drops to prepare for sleep; around 4AM, your body reaches its lowest temperature. Then, to prepare for your day, your body releases cortisol, a stress hormone, around 6AM, and adrenaline a bit later.

So, when you travel in the US, from the West coast to the East coast, it’s suddenly three hours later than it’s supposed to be, and you have to go to sleep with no melatonin to assist you. Since circadian rhythm is directly related to light stimulation, avoid as much light as possible in the evening, go to sleep early, and get a lot of bright light when you wake up. It also helps to exercise right when you get up to increase your body temperature. There is some evidence that taking melatonin supplements 3-4 hours before your normal bedtime, will help advance your clock. However, melatonin is more difficult to make use of once you start traveling. The effect of melatonin changes depending on what time your brain thinks it is. Because your brain’s time will be changing as you travel, you might take the melatonin at the wrong time.

Alternatively, if you travel west, cross country, and it’s suddenly 3 hours earlier, and your body is releasing cortisol and adrenaline while you’re still trying to sleep. In this case, you would look at bright lights at night (turn on all the lights in your hotel room or go out somewhere with plenty of light stimulation). This tells your brain that the sun is still up, so it needs to delay the release of melatonin. In addition, avoid bright lights in the morning, so your brain will think the sun hasn’t risen yet. You will need to do this a couple days in a row to shift your clock. It is also helpful to exercise at night, which increases your body temperature and also shifts your clock backwards. If you’re really serious about shifting though, you’ll have to stay up late and sleep in. Sleeping in is crucial to ensure you avoid bright light in the morning and getting enough quality sleep.

Unfortunately, the brain’s clock is not fully flexible in it’s ability to reset. It can only shift its time by about an hour forward, or 2 hours back, each day. Hence, jet lag. For example, if you travel 3 time zones east, it will take about 3 days for your clock to fully adjust three hours ahead. The reason it’s easier to travel west than east is because it’s easier to shift your clock back (i.e., delay the release of melatonin), than to move it forward.

When you travel by plane and fly faster than the rotation of the earth, particularly flying against the direction of its rotation, your body is forced into a transient state where you experience mental and physical cellular chaos. Your body rhythms are reluctantly breaking the old daily patterns and struggling to shift to a new time zone. This shift causes a major disruption in the synchronization of the time-keepers and body rhythms that keep your heart pumping to one beat, while your lungs inhale and exhale to another.

Scientists describe this as “a transient state of dyschronism”. It’s the period of time during which the body re-calibrates its biorhythms in an attempt to adapt to a different time and place.

Here are typical re-synchronization periods after a 2-hour time zone change flying east:

Performance (psychomotor)3 days
Reaction time (vigilance)1-2 days
Heart rate2 days
Corticosteroids (urinary)4 days
Noradrenaline (urinary)1 day
Adrenaline (urinary)2 days
Bowel movements3 days
Body temperature3 days
Sleep pattern1 day

The normal signaling that puts you to sleep at night, wakes you in the morning, releases enzymes and stomach acids in anticipation of food and controls the timing of every function of your body – right down to the cellular level, are all affected when you change time zones. Anyone who has used NuCalm when traveling knows it is an exceptional tool for alleviating the stress of jet lag and quickly restoring order to your body rhythms and timing mechanisms. A 45-minute NuCalm is proven to restore homeostasis of the autonomic nervous system and quickly reset your biological clocks.

Following the travel protocol outlined above with NuCalm will energize you, while providing the clarity and focus you need to make the most of each day. Best of all, you will not feel the effects of jet lag.

Frequently Asked Questions

When you purchased your NuCalm system, you should have received an email with your unique NuCalm login & password. If you do not see it in your inbox, please check your spam.

If you are not able to locate it, call us directly at 877-6NU-CALM and ask for Technical Support. Please note, you cannot create or receive login credentials without purchasing the entire four part system.

You can use any headphones of your choice to listen to our neuroacoustic software tracks – in ear buds, over ear headphones, bluetooth headphones, etc. If you are interested in purchasing new headphones, please visit www.nucalm.com/store to see some of the headphones we recommend.

To activate the 0.1 milliamp micro-current needed for the relaxing experience of NuCalm, power on the unit using the “On/Off” switch on the right side of the CES device. You do NOT need to press any buttons on the face of the unit – including the “Start/Stop” button. The CES is preset to the NuCalm specified settings (0.1mA and 120min timer). Once switched on, the device will start, and the countdown will begin (after 1 minute the timer will move from 120 to 119 minutes), signifying it is on.

The CES device releases a very mild sub-sensory micro-current for cell permeability. The current is typically too small for anyone to feel.

The rechargeable batteries last 6-10 sessions, each, depending on the length of your NuCalm sessions.

For personal use, the patches can be reused 5-10 times, as long they’re still sticky. For clinical use, a new set of patches should be used for each patient. Simply stick the patches back together after your session for reuse next time.

Please visit www.nucalm.com/store to reorder supplies.

Two-three times a week is a good starting point. Many users enjoy daily NuCalm sessions. You cannot NuCalm too much.

For personal use, every individual is different. A NuCalm session typically lasts anywhere between 25-60 minutes. NuCalm provides mental and physical restoration with each session, therefore at times your body is going to need more than at other times.

For clinical settings, a NuCalm session is typically the length of the treatment.

NuCalm tracks are not just any tracks, they are specifically designed to create a deeper, more effective restorative experience. A typical song, when downloaded from iTunes is 5MB – 10MB depending on the length and complexity. The new NuCalm neuroacoustic track featuring Ottmar Liebert, is 797 MB! This means that the brain has to process approximately 133X the amount of information of a normal song. Hopefully, this illustrates the complexities of the physics that lies beneath the soundtracks. In fact, the music soundtrack in the NuCalm neuroacoustic software serves solely as a carrier wave and a distraction. Otherwise, the listener would hear a drone, which can become annoying, and certainly not an enjoyable listening experience.

We hold the only patents in the world for nonlinear dynamic oscillations, using pitch and frequency matrices, and binaural signal processing to elicit a specific desired physiologic outcome.

One of the main components of the all natural cream is GABA, an inhibitory neurotransmitter – simply, it counteracts adrenaline. The CES device provides just enough microcurrent stimulation to open up the GABA receptors in your brain, allowing the ingredients in the cream to bind with those receptor sites. This is a natural process that occurs in your brain when you relax but is designed to be unavailable during the day. So, with these two components, we are biochemically preparing your brain to relax. By shutting off the cortisol/adrenaline, the brain is able to relax, allowing the neuroacoustic software tracks to take the patient down to a deep state of relaxation, quickly.

As you know, without all four components of the NuCalm system, your experience will not be as effective or deep.

The cream and the micro-current play a major role in the biochemistry of your brain, shutting off the adrenaline and cortisol, allowing your brain to relax. The proprietary neuroacoustic software underlaying the music, then takes you down to a deeply relaxed, meditative state. In short, each of the four components plays a crucial role. Without all four components, your experience will not be quite as effective or deep.

Android OS 4.4 KitKat and newer

iOS 9.5 and newer

Extraordinarily long sessions or continued lack of energy indicate that your mind/body are EXHAUSTED. NuCalm is designed to guide you to a deep, meditative state, but if you are very sleep deprived or exhausted, you may fall into deep sleep. This is very normal for someone struggling with exhaustion.

We suggest you continue to NuCalm everyday. Begin your day with a 30 minute NuCalm session, right when you wake up (set your alarm 30 minutes before your regular wake up time to allow for a NuCalm session). This will help finish the job that your sleep didn’t – balancing your autonomic nervous system. Then, NuCalm again in the afternoon, whenever you have a break. Your treatment time will decrease with continued use. If you NuCalm in the morning, you do not need to apply the cream again in the afternoon.

Once you finally escape the exhaustion, you will begin to experience greater energy and improved mental focus.

NuCalm tears as the body’s way of releasing built up emotions toward a specific or several challenging events.  We all have different ways of protecting ourselves so we don’t feel pain or emotion.  NuCalm will guide the body to a place where we can relax enough to release the built-up emotional tension.

Ideally, the best time to NuCalm is during that afternoon “lull,” where your body naturally feels tired. Instead of a nap, or coffee, or sugar, try NuCalm, for a more restorative and effective solution.

If the afternoon is not an opportune time for you, morning NuCalm sessions are often the best way to form a habit. Set your alarm for 30min before your regularly scheduled time. As most of us do not get a full eight hours of sleep or great quality sleep, this morning session will help finish off what your sleep didn’t. NuCalm will give you a more energized and focused start to your day.

NuCalm is not a sleep aid – it is a restorative device. So, generally, you don’t want to use NuCalm 3-4 hours before bed, as it is typical to feel quite energized after your session. However, if you are having trouble going to sleep at night, you can use NuCalm to help you relax. Similarly, if you wake up at night and can’t fall back asleep, you can put on NuCalm to help you relax.

NuCalm is generally very safe. However, we practice an abundance of caution and don’t recommend people to use NuCalm unless we know for certain that the system is safe for them. Simply due to a lack of widespread testing, here are the contraindications for NuCalm: https://www.nucalm.com/contraindications/